Omega Performance's Caroline Gray to Share Expertise in Leveraging Technology to Build Corporate Capability and Cut Training Time in the Call Center

CHARLOTTE, NC (September 15, 2008) -- Leveraging technology in the call center to increase employee satisfaction, reduce training time, achieve operational efficiency, and improve overall job performance is the focus of a session to be led by Omega Performance's Caroline Gray at ICCM Canada 2008. The conference will be held October 6-8, 2008 at the Metro Toronto Convention Center in Toronto, Ontario.

Gray will present "Building Corporate Capability and Cutting Training Time through Product Knowledge Reference Tools" on Wednesday, October 8 from 11:10 AM to 12:00 PM. The presentation will address the measurable benefits that can be achieved from using a flexible tool to manage product knowledge within the call center.

"Keeping call center staff abreast of the most up-to-date product information is key to operational efficiency, productivity, and profitability," says Caroline Gray, Omega Performance's SVP, Information Technology and Technology-Based Learning. "During the session, I will conduct a demonstration of the product knowledge reference tool and discuss how it can be used to improve business processes and save training time and money."

To learn more about the ICCM Canada 2008 presentation and other Omega Performance events, visit www.omega-performance.com.

About Omega Performance

Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.

Omega Performance launches the Race to Accelerate Lending Performance at www.Omega-Accelerate.com where financial services lending professionals can access tools to help produce results in today's credit crunch.

CHARLOTTE, NC (September 8, 2008) - Helping financial services lending professionals accelerate performance through today's credit crunch is the focus of a new resource launched by Omega Performance. The company is hosting the Race to Accelerate Lending Performance at www.Omega-Accelerate.com where lenders can access tools to improve credit quality and prepare for a profitable future.

"The credit crisis is in year two and financial services companies continue to have loan volumes and credit quality impacted," said Mario Berard, Omega Performance president and CEO. "The tools in the Race to Accelerate Performance will help lenders to address today's lending and risk management challenges and take advantage of tomorrow's opportunities."

The four-lap Race to Accelerate Lending Performance includes:

1. Credit Skills Assessment (demo) - a diagnostic tool that helps to bring lenders to the same level of consistent performance for long-term credit quality.
   
2. Omega+ Commercial Lending (demo) - eLearning that ensures financial services lending professionals develop skills in a consistent manner for making sound lending decisions that maximize revenue at acceptable risk levels.
   
3. Coaching and Mentoring: Enhancing Education (article) - offers tips and strategies for implementing a successful coaching program to optimize lender performance in today's credit crunch and beyond.
   
4. Diagnosis: Cash-Ache—Analyzing Business Borrowing Causes (eBook) - provides insight into reducing analysis time, improving underwriting quality, and building more rewarding customer relationships.

The Race to Accelerate Lending Performance will run September 8-19, 2008. Racers who complete all four laps will be entered into a drawing to win a laptop; the winner will be drawn on September 26, 2008.

About Omega Performance

Omega Performance has enabled more than 2,500 financial services firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Nigeria, Singapore, South Africa, and the U.K.

Techniques for assessing risk and building client relationships will be shared by commercial banking specialist Omega Performance during Understanding Corporate Finance -- coming to Chicago and Cleveland this November.

CHARLOTTE, NC (August 20, 2008) - The key to long-term success in today's sophisticated commercial banking environment is knowing how to effectively assess credit risk and build profitable client relationships, two skills that credit training specialist Omega Performance will teach during Understanding Corporate Finance—its first U.S. public seminar to be held on November 6, 2008 in Chicago, Ill., and on November 13, 2008 in Cleveland, Ohio.

Designed for commercial lending staff who need to understand clients' investment and financing decisions or who underwrite and approve credit risk, the one-day, highly interactive seminar will enable participants to:

• Build stronger relationships by identifying corporate finance opportunities and assisting clients to appropriately assess options
• Better understand clients' capital investment options by using the principles of time value of money
• Assist clients in evaluating appropriate financing options by quantifying and evaluating a company's cost of capital
• Effectively advise clients by assessing corporate finance strategies
• Determine appropriate strategies by applying business valuation techniques
• Determine the most appropriate capital structure using corporate finance instruments, including debt and equity issues

Understanding Corporate Finance will be facilitated by 32-year commercial banking veteran, Dr. Jerry Crigger, Omega Performance's vice president and senior consultant: credit and risk management and Dr. Gary Powell DBA, CFA, a professor of finance who has taught at the university level for over 20 years.

"For over three decades, Omega Performance's world-renowned self-study, workshop, and online credit training solutions have helped clients improve credit quality and increase profitability," said Mario Berard, Omega Performance's president and CEO. "With our first public seminar, Understanding Corporate Finance, we're expanding our portfolio of credit training solutions and giving financial services companies another way to build commercial lending skills."

For more information about Understanding Corporate Finance, visit www.omega-performance.com.

About Omega Performance

Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Nigeria, Singapore, South Africa, and the United Kingdom.