Omega Performance to Lead Session at Banking Convention on Customer Experience

Banking sales and service experts Margie Kensil of Omega Performance and Courtney Peacock of Capital City Bank to present at America’s Community Bankers 2006 Annual Convention.

CHARLOTTE, NC, September 26, 2006 – Management Consulting leaders Omega Performance announced today that Margie Kensil, senior vice president and director of strategic sales and service, and Courtney Peacock, performance consultant, community banking with Capital City Bank, will lead the session for the banking community—Influencing the Customer Experience through Product Mastery—at America’s Community Bankers (ACB) 2006 Annual Convention. The conference will be held October 15-18, 2006 at the Manchester Grand Hyatt in San Diego, Calif.

The presentation is scheduled for Monday, October 16, at 4:00 PM. Kensil will address the customer experience, one of the most challenging aspects of consumer banking and how product mastery can improve employee performance for increased customer acquisition and retention. Peacock will discuss how Capital City Bank has employed Omega Performance’s product mastery process to achieve greater product knowledge and improved business results. Together, they will give attendees tips and techniques for increasing sales through communication competency, building customer satisfaction through product mastery techniques, and accelerating their employees’ speed to product knowledge mastery and retention.

Visit www.americascommunitybankers.com/convention to learn more.

"In an environment where banks are competing on the ability of their staff to deliver a dynamic customer experience, the communication competency is key," said Capital City Bank’s Peacock. "Management Consulting leaders Omega Performance’s product mastery process enables staff to retain vital product information, retrieve it when needed, and employ it in the appropriate context of a conversation. Their methodology has helped us develop skills in product knowledge that far surpass traditional memorization techniques."

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.